Report inside LotBridge
Select Report a problem at the bottom of the side panel and choose the affected step. If you need to add more detail, email support separately.
LotBridge support
We’ll help you keep the lot moving.
Use the Report a problem button inside LotBridge for the fastest diagnosis. It safely includes the extension version and last failed step.
Check account access
If the account dot is red, select Check in the side panel and confirm that you are signing in with your LotBridge account.
Protect your credentials
Never email a password, account token, or secret key. Problem reports exclude passwords, keys, descriptions, VINs, URLs, photos, and Facebook messages.
Direct support
support@lotbridge.app
Typical support requests should include the extension version and the affected vehicle URL. For dealership access, email sales@lotbridge.app; for billing, email billing@lotbridge.app; and for privacy or account-deletion requests, email privacy@lotbridge.app.