Information handled by LotBridge
- Account information: the email address used to sign in, account-access status, plan name, and session tokens needed to keep the user signed in.
- Saved vehicle workspace: vehicle details including VIN and stock number, source page address, dealer descriptions, selected dealer-hosted photo addresses, prices, Facebook listing links, and posting, renewal, and sold status.
- Settings and connection information: posting preferences, description templates, and the Facebook seller profile URL you save. When you scan that profile, the extension collects visible listing links and card labels so you can review possible matches.
- Service operations: installed extension version, connection state, last-seen time, allowlisted workflow events, a hashed vehicle key, short year/make/model/trim label, stock number, renewal status, and safe error codes.
- Problem reports: only when the user selects Report a problem. The report includes the selected problem type, category, extension version, failed step, and safe error code. It has no free-text field.
- Support diagnostics: only when the user chooses to download and share a diagnostic report. Reports exclude passwords, session tokens, vehicle descriptions, and photo addresses.
How information is used
LotBridge uses this information to authenticate approved users, verify account or subscription access, sync saved vehicles and settings across signed-in computers, prepare reviewed vehicle drafts, help connect existing Marketplace listings, fill supported Facebook Marketplace vehicle-form fields, maintain posting and renewal status, monitor service reliability, and troubleshoot user-reported problems.
Passwords and account security
A LotBridge password is transmitted over HTTPS directly to the configured authentication provider for verification. LotBridge does not save the password. The extension stores account session credentials in Chrome extension storage, and My Account stores its separate sign-in session in this browser’s local storage. Signing out of either one removes that surface’s local account session.
Storage and sharing
Saved vehicles and settings are stored in the user’s Chrome profile and synced to the signed-in account’s LotBridge Supabase workspace. Synced vehicle records can include descriptions, VINs, source page addresses, selected photo addresses, Facebook listing links, prices, and posting history. My Account reads selected fields from those saved records. Account authentication, heartbeat, allowlisted activity, and user-submitted problem reports are also processed by LotBridge Supabase.
Seller-profile scans keep observed listing links and card labels in the extension’s local storage for review. A link found through this scan joins a synced vehicle record only after you choose to connect it. Vehicle sync does not intentionally include passwords, account session tokens, API keys, photo files, or Facebook messages. Facebook receives vehicle information and selected images only when the user starts the Facebook posting workflow.
LotBridge does not sell saved vehicle records or use those records, Facebook listing links, account credentials, or Facebook messages to target advertising. Service information is shared with providers needed to operate LotBridge, including authentication, payment processing, and AI-assisted descriptions, and when required by law. Optional website measurement is described below.
Website measurement
On public LotBridge pages, you can choose whether to allow Meta Pixel and Google Ads tags. If you allow them, these providers may receive page-visit and completed-request events, along with browser and network information used to measure advertising and help show LotBridge ads. The tags do not load if you decline, and they are not included on LotBridge account, team, or admin pages.
LotBridge does not intentionally send the values entered in the request form or saved vehicle records through these tracking events. Your choice is saved in this browser. The prompt disappears after you choose. You can change your choice here; turning measurement off reloads the page to stop further tracking there. Declining does not prevent you from requesting a compatibility check or using LotBridge. Meta and Google process information under their own privacy policies.
AI descriptions
Secure AI descriptions are generated through a LotBridge server function after it verifies the signed-in user and active access. Vehicle facts, optional dealer equipment notes, and optional writing direction may be sent to OpenAI. Page addresses, photos, passwords, session tokens, and the server OpenAI key are not sent. No personal OpenAI API key is collected or stored by the extension.
User control and deletion
Users can edit or delete saved vehicles, sign out, or uninstall the extension to remove its locally stored data. Deleting a saved vehicle syncs that change to the account when connected; uninstalling the extension does not itself delete the account’s cloud copy. To request deletion of a LotBridge account or server-side account record, email privacy@lotbridge.app.
Authorized use
Users must access and reuse only inventory content they are authorized to use and remain responsible for reviewing each listing before publication. LotBridge does not access Facebook messages and does not complete Facebook’s final Publish action.
Changes and contact
This policy may be updated as LotBridge changes. Material changes will be reflected by a new effective date. Questions can be sent to privacy@lotbridge.app.